Shipping and Return Policy

Shipping and Return Policy

Thank you for choosing shadesnlifestyle. We want to ensure that your shopping experience with us is enjoyable and hassle-free. Please take a moment to review our shipping and return policy.

Shipping Policy:

1. Order Processing Time:
We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days, excluding Sundays and holidays. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods and Delivery Time:
We offer various shipping options to cater to your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on your location.

3. Shipping Charges:
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process. We may also offer free shipping promotions from time to time, so keep an eye out for those!

4. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package. Please allow some time for the tracking information to update after the initial shipment.

5. International Shipping:
We offer international shipping to all countries via dhl and to selected countries via GIG logistics . However, please be aware that additional customs duties, taxes, or fees may apply. The customer is responsible for any customs charges incurred upon delivery.

 

Return Policy:

If you are not satisfied with your SHADESNLIFESTYLE order, you can return your products within 3 days of when you placed the order to receive a refund. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 2 to 3 business days for the credit to appear on your account.

Please note the following exceptions to our return and refund policy:

Discounted items are final sale cannot be returned or exchanged
Returned items must have tags still on and be returned in original product packaging including accessories such as branded boxes , hard cases and microfiber cloth .
Returned items must have no visible signs of wear or use .

1. Eligibility for Returns:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of delivery. To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging.

2. Return Process:
To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s). Please note that the customer is responsible for the return shipping costs unless the return is due to our error.

3. INTERNATIONAL RETURNS + EXCHANGES

Unfortunately, we cannot offer returns or exchanges on international orders. Please contact our support team at shadesnlifestyle@yahoo.com

4. Non-Returnable Items:
The following items are non-returnable:
– Prescription glasses or sunglasses with lenses that have been customized or made to order.
– Items that are marked as final sale or clearance.

5. RETURNING A DEFECTIVE/WRONG ITEM(S).

Please initiate a return using by contacting our support team for help via any of your business handles .

Please note you need to initiate a return or contact us within 2 days of receiving your order to be issued a full refund. Any requests received after two days will not be honored.

Note: We reserve the right to update or modify our shipping and return policy at any time. Any changes will be communicated to you via our website or by email.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are always here to help .

Last updated: July 9, 2023.

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